Terms of service

1. Overview

This website is operated by Velmoraldo. By accessing or purchasing from our store, you agree to be bound by these Terms of Service, including all policies referenced herein. If you do not agree, you may not use our services.

2. Eligibility

By using this site, you confirm that you are at least the age of majority in your jurisdiction. You agree not to use our products or services for any illegal or unauthorized purpose.

3. Orders & Acceptance

All orders are subject to verification and acceptance. We reserve the right to:

  • Refuse or cancel any order at our sole discretion
  • Limit or cancel quantities per customer, household, or order
  • Cancel orders suspected of fraud, abuse, or unauthorized transactions

We may cancel orders even after payment has been processed. In such cases, a refund will be issued.

4. Pricing & Payment

All prices are subject to change without notice. While we strive for accuracy, pricing or typographical errors may occur. We reserve the right to correct any errors and cancel affected orders.

Payment must be received in full before order processing. By submitting payment, you authorize us to charge your selected payment method.

5. Shipping & Delivery

Estimated delivery time is 6–10 business days. These are estimates, not guarantees.

We are not responsible for delays caused by:

  • Shipping carriers
  • Customs clearance
  • Incorrect address provided by the customer
  • Events beyond our control (force majeure)

Risk of loss transfers to the customer once the order has been shipped.

6. Returns, Refunds & Chargebacks

By placing an order, you agree to our Return & Refund Policy.

  • Refunds/replacements are only provided for damaged, defective, or incorrect items
  • Claims must be submitted within 48 hours of delivery with proof
  • We do not accept returns for change of mind

Chargebacks & Disputes:
Initiating a chargeback without contacting us first is considered a violation of these Terms. We reserve the right to:

  • Dispute all chargebacks with evidence
  • Suspend or blacklist accounts involved in fraudulent disputes
  • Recover any associated fees or losses to the fullest extent permitted by law

7. User Responsibilities

You agree to provide accurate and complete information when placing an order. We are not responsible for issues arising from incorrect details, including shipping address or contact information.

8. Intellectual Property

All content on this website, including logos, text, images, and design, is the exclusive property of Velmorald. Unauthorized use, reproduction, or distribution is strictly prohibited.

9. Prohibited Use

You may not use our website or services:

  • For unlawful purposes
  • To violate any laws or regulations
  • To exploit, harm, or attempt to misuse our platform
  • To engage in fraudulent or abusive activity

Violation of these terms may result in immediate termination of access.

10. Limitation of Liability

To the fullest extent permitted by law, Velmorald shall not be liable for any indirect, incidental, or consequential damages arising from:

  • Use or inability to use our products or services
  • Delays, shipping issues, or third-party failures

All products are provided “as is” without warranties unless otherwise stated.

11. Indemnification

You agree to indemnify and hold harmless Velmorald from any claims, damages, or expenses arising from your breach of these Terms or misuse of our services.

12. Governing Law

These Terms shall be governed and interpreted in accordance with applicable laws of the jurisdiction in which the business operates.

13. Changes to Terms

We reserve the right to update or modify these Terms at any time. Continued use of the website constitutes acceptance of any changes.

14. Contact Information

For any questions regarding these Terms, please contact us through our website.